FAQ - Frequently Asked Questions


General Questions


What is SENSY.TV?
SENSY.TV is a platform for education about surgical procedures and recovery, where users can share their experiences and opinions, as well as ask questions.

How can I register?
You can register through our registration form by entering your full name, email address, password, and confirming that you are over 18 years old. You can also use your Google account to register.

What roles can I choose during registration?
You can choose one of the following roles: Surgical Professional, Medical Professional, Nursing and Allied Health, Student, or Patient.

Is using SENSY.TV free?
Registration and basic use of the at form are free. However, content creators can set subscription prices for their Premium and Mastery content.

Content and Features


What are Reviews?
Reviews are content that any user can upload, providing feedback or experiences related to medical procedures.

What are Posts?
Posts are content that only creators can upload, sharing information, images, and videos related to medical procedures.

What is Mastery?
Mastery is advanced content that only creators can upload, offering detailed courses and specialized information.

How can I become a creator?
If you are a Surgical Professional, you can apply to become a creator through the application form on your profile. After reviewing and approving your application, you can upload content as a creator.


Subscriptions and Payments


How do subscriptions work?
Creators can set prices for their Premium and Mastery content. Users can subscribe to these plans to access exclusive content.

How are payments processed?
Payments are processed through the Stripe platform. Users enter their payment information when subscribing.

Can I get a refund for my subscription?
Refunds for subscriptions are subject to our Refund Policy. Generally, subscriptions are non-refundable, except in cases of proven fraud or technical errors.

Security and Privacy


How do you protect my data?
We take technical and organizational measures to protect your data from unauthorized access, loss, or destruction. We use encryption, access controls, and security protocols to safeguard your data.

How long do you retain my data?
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law.

How can I manage my cookies?
You can manage your cookie settings through your browser settings.

Questions and Support


How can I contact support?
You can contact us via email at support@sensy.tv or by phone at +1 360 322 4986.

What should I do if I have an issue with my account?
If you have an issue with your account, please contact our customer support via email or phone. We will be happy to assist you.
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The information on SENSY.TV is intended for educational purposes only. We don’t provide medical consultations, diagnosis, or advice. If you’re experiencing a medical issue, please contact a healthcare professional or dial 911 immediately.

© 2024 TouchApp Inc. All rights reserved