Refund Policy
Introduction
At TouchApp Inc. ("Company", "we", "our", "us"), we strive to ensure customer satisfaction with our services on the SENSY.TV platform. This Refund Policy outlines the terms and conditions for refunds on subscriptions and other payments made through our platform.
General Refund Policy
Non-Refundable Services
All subscription fees for Premium and Mastery content on the SENSY.TV platform are non-refundable. This policy applies to both one-time payments and recurring subscriptions.
Exceptions
Refunds may be issued under the following circumstances:
At TouchApp Inc. ("Company", "we", "our", "us"), we strive to ensure customer satisfaction with our services on the SENSY.TV platform. This Refund Policy outlines the terms and conditions for refunds on subscriptions and other payments made through our platform.
General Refund Policy
Non-Refundable Services
All subscription fees for Premium and Mastery content on the SENSY.TV platform are non-refundable. This policy applies to both one-time payments and recurring subscriptions.
Exceptions
Refunds may be issued under the following circumstances:
- - Technical Errors: If a technical error on our part prevents access to the purchased content, and we are unable to resolve the issue within a reasonable timeframe.
- - Fraudulent Transactions: If a payment was made fraudulently or without the account holder's authorization, we will investigate and, if verified, issue a refund.
- - Duplicate Payments: If a user is mistakenly charged multiple times for the same service.
Requesting a Refund
Process
To request a refund, users must contact our customer support team within 30 days of the original payment date. Refund requests can be submitted via email to support@sensy.tv with the subject line "Refund Request".
Required Information
Users should include the following information in their refund request:
- - Full name
- - Email address associated with the account
- - Transaction ID or receipt number
- - Reason for the refund request
- - Any supporting documentation (e.g., screenshots, payment confirmation emails)
Refund Approval and Processing
Review
All refund requests are subject to review by our customer support team. We may request additional information or documentation to process the request.
Decision
Once a decision has been made, we will notify the user via email. Approved refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method used for the transaction.
Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our platform. Users will be notified of significant changes via email or through a notice on our website.
Contact Information
If you have any questions about this Refund Policy, please contact us at:
TouchApp Inc.
Address: 16192 Coastal Highway, Lewes,
City: Lewes
State: Delaware
Zip Code: 19958
Country: County of Sussex, USA
Phone: +1 360 322 4986
Email: support@sensy.tv
© 2024 TouchApp Inc. All rights reserved